Shipping & Returns

Shipping Policy

All your orders will be delivered to the address mentioned by you while completing the order booking. We will strive to delivery all your meals between 11 AM and 1.30 PM for lunch orders and between 6 PM and 8.30 PM for dinner orders.

We use 3rd party shipping partners to deliver your meals from the homes of our home-chefs. We have a shipping charge which you will see updated on your cart.

In certain cases we also provide a takeaway option and this will be indicated in the relevant listing on the product page.

Delivery Charges

We have a flat delivery charge of Rs. 100 for every order placed i.e. Rs. 100 will be charged irrespective of whether you order 1 meal or multiple meals for multiple days in the same order.

There are no delivery charges for orders above Rs. 2,000.

Return & Cancellation Policy

In case of any errors in your order delivery, kindly inform us immediately on contact@authenticook.com along with pictures, wherever applicable. We will try to resolve the issue to your satisfaction as best we can. 

In case you want to cancel an order, you can do so by informing us at least by the previous day of your meal date i.e. by 12.30 PM the previous day for Lunches and by 7.30 PM the previous day for Dinners. The refund for the meal will be done in the form of credits in your Authenticook wallet which you can access through your profile on this site.

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